Eban
Roberts 617.926.9789
|
ebanroberts@gmail.com |
42 Flagg St Clinton, MA 01510
IT
Senior Linux Technician/Support
Accomplished
IT professional with over 20 years of broad expertise collaborating
with cross-functional internal and external clients in fast-paced
arenas. Analytical problem-solver driving innovative solutions for
technical challenges. Detail-oriented team leader and adaptable team
player with proven success managing multiple simultaneous complex
projects. Prudent decision maker with exceptional interpersonal,
organizational, and communication skills.
Core
Strengths
IT
Management
Application
Q & A
Server
Optimization
Training/Mentoring
Technical
Troubleshooting
Systems
Design/Development
Help
Desk Management
Relationship
Management
Hardware
Installation
Project
Management
Integrated
Applications
Server
Administration
Systems
Support
Quality
Assurance
Customer
Service
Strategic
Planning
Technology
Proficiency
Platforms:
Red Hat Linux + Centos 5.1-7.6. Ubuntu, Debian, Linux Mint 2008-2018
.Microsoft Exchange Windows Server NT, 4.0, 2000, 2004 & 2008.
Windows OS including 95, 98, XP, Vista, 7 ¿ 10. MacOS
Server/Client 10.x . Mac OS 6.07-10.14x.
Unix Sun Solaris 2.6 to Sun/Oracle Solaris 10, Unix
Sgi Irix 6.4 - 6.5.29 1998 to 2005 RIP
IBM,
Dell, Apple Macintosh, server platforms. Quantum, Qualstar,
Dell, Adic, and Overland tape library systems. APC, Liebert
battery backup systems.
Selected
Achievements
Responsible
for designing, installing and supporting high performance mission
critical advertising and marketing web enabled production systems
at clients such asMacys,
Fidelity Investments, IPG, Epsilon, Bose, Mccann, Ogilvy &
Mather, Publicis, Sears, and many more.
Designed
information security policies
Designed
and maintained backup systems in = cloud based virtualized
environments
Transitioned
on prem servers to virtual machine (VM) environments.
Installed
,configured and tuned remote consumer facing networks for high
performance in in a server-based workflow.
Designed
new space and oversaw construction on multiple new offices for NAPC.
Career
Overview
Napc
Inc
Woburn Ma, 1998
¿ Present Senior Systems Engineer
Napc
is a value added reseller serving major retail, advertising,
packaging and graphic design clients.It designs, installs, supports
users and maintains solutions including software, Linux,
Macintosh,and Windows server systems, technical support, remote
server administration, for companies with high availability, high
bandwidth needs,
Worked
closely with development department to deploy and document issues or
bugs while troubleshooting and acting as liaison between department
and end users for product development.
Oversaw
training and managed day to day workload help desk team.
Oversaw
sales/support vetting of hardware implementation for internal and
external systems.
Installed
and configured operating systems on Linux, Windows, Irix, Solaris,
OSX, server based systems for use with web application services.
Integrated
Linux, Solaris and Osx and with Active Directory. RAID, SANn,
network backup/archiving solutions, automated archive/restore
systems, archiving, disaster recovery, nix to Mac & Pc
filesharing/Spooling Programs, Automatic shutdown procedures for
Battery Backup/Failover devices.
Expert
in AD/Linux integration as well as expert and trainer in system and
network backups. Served as lead/point of contact for customer
satisfaction at several major customers, including weekly
ombudsman/CSR calls.
Key
member of team responsible for supporting systems by Dell, HP, and
IBM that were attached to enterprise storage systems by DotHill,
Avnet, EMC, Compellent, NetApp and others, as well as tape libraries
by Quantum, Rorke Data and Spectra Logic. Integrated systems with
Microsoft Active Directory using Centrify, Dalim ES & Twist,
Prinergy, Adobe Creative Suite, Xinet WebNative Suite, and NAPC
Suite of workflow and design products.
Led
strategic planning, consulting with executive management to
determine infrastructure, server and software needs for data
management and functional operations. Experienced with SOX
compliance regulations.
Developed,
installed, and monitored management information systems policies and
controls to ensure data accuracy, security, and legal and regulatory
compliance. Mentored and trained full-time/intern IT staff, managing
processes, development, installation, implementation, and operation
of information and functional systems.
Focused
on being value added reseller of digital asset management systems to
large advertising agencies at call center. Managed day-to-day
running of internal information systems and was responsible for
covering off-hour emergencies as majority of clients had 24/7
emergency contracts.
Responsible
for platform administration, installing and administering Mac Design
stations, accounting and admin PCs,
Spearheaded
computer operation scheduling, backup, storage, and retrieval. Led
mandatory security updates, patch management, image update
procedures, policy updates, and enforcement such as antivirus.
Delivered
network administration, service, and support as well as OS update
process management and compliance reporting. Supported phone and
multi-state VPN remotely and onsite across U.S. locations.
Designed
and maintained phone systems on multiple platforms including 8X8,
and Nortel Meridian systems.
ArtBNK
LLC Portsmith NH Director IT Services- Consulting position2016
- Present
ArtBNK
is an early stage Fintech SaaS company.. I provide IT Services
to the US based home office
Oversaw
Security Handbook Implementation and training for entire workforce.
Maintained
Hardware and software backups Remotely
Configured
and implemented Last-pass, Dashlane, Sophos for a multi-platform
environment.
Vetted
new technology purchases.
Handled
IT needs.
Owner/Operator
Brillig Motifs1994-1999
Founder,
owner, sales, & management
Provided
phone and computer networking, lighting, construction, computer
training, computer acquisition and general holistic computer advice.
Bid
managed and implemented all jobs
Handled
hiring and management of workforce
Education
& Training
Cambridge
Rindge & Latin School, Cambridge, MA
University
of Massachusetts, Boston, Roxbury, MA
Xinet
WebNative Suite Training
Workfront
Training
References
available upon request
References available upon request
Have a proper offer available before you contact me.
I am not looking to consult, I am not looking for an hourly position.
I am not looking to relocate unless the money and opportunities are all "really there".