Eban A Roberts

Eban Roberts   617.926.9789 | ebanroberts@gmail.com | 42 Flagg St  Clinton, MA 01510

IT Senior Linux Technician/Support

Accomplished IT professional with over 20 years of broad expertise collaborating with cross-functional internal and external clients in fast-paced arenas. Analytical problem-solver driving innovative solutions for technical challenges. Detail-oriented team leader and adaptable team player with proven success managing multiple simultaneous complex projects. Prudent decision maker with exceptional interpersonal, organizational, and communication skills.

Core Strengths

IT Management

Application Q & A

Server Optimization


Technical Troubleshooting

Systems Design/Development

Help Desk Management

Relationship Management

Hardware Installation

Project Management

Integrated Applications

Server Administration

Systems Support

Quality Assurance

Customer Service

Strategic Planning

Technology Proficiency

Platforms: Red Hat Linux + Centos 5.1-7.6. Ubuntu, Debian, Linux Mint 2008-2018 .Microsoft Exchange Windows Server NT, 4.0, 2000, 2004 & 2008. Windows OS including 95, 98, XP, Vista, 7 10.   MacOS Server/Client 10.x . Mac OS 6.07-10.14x. Unix Sun Solaris 2.6 to Sun/Oracle Solaris 10, Unix Sgi Irix 6.4 - 6.5.29 1998 to 2005 RIP

Virtual Servers: VM environments Vmware Workstation 9 12 , Vmware Fusion ESXi 5.0 6.5,  Virtual-Box. AWS Cloud Services.

Software: Centrify, Archiware, Flashnet, Netbackup, Xinet Webnative Suite. Salesforce, Workfront, MySQL, Perl, Shell Scripting, Python, Android, TCP/IP, DNS, DHCP, SMTP, Sendmail, rsync, NFS, VPN, Shrewsoft, OpenVPN Cisco IPSEC VPN, Microsoft/Openoffice/Libre Office Suite including Word, Excel, and more.

Hardware: Cisco, Lucent, Ascend, SMC ,Linksys, Amplify, Netgear OEM/Enterprise router/firewall. Sonicwall 2400, 240, ExtremeNetworks, Netgear, Cisco, Foundry Networks, Plaintree, and Grand Junction switches,

IBM, Dell, Apple Macintosh,  server platforms. Quantum, Qualstar, Dell, Adic, and Overland tape library systems.  APC, Liebert battery backup systems.

Selected Achievements

  • Responsible for designing, installing and supporting high performance mission critical advertising and marketing web enabled production systems  at clients such as  Macys, Fidelity Investments, IPG, Epsilon, Bose, Mccann, Ogilvy & Mather,  Publicis, Sears, and many more.

  • Designed  information security policies

  • Designed and maintained  backup systems in = cloud based virtualized environments

  • Transitioned on prem  servers to virtual machine (VM) environments.

  • Installed ,configured and tuned remote consumer facing networks for high performance in in a server-based workflow.

  • Designed new space and oversaw construction on multiple new offices for NAPC.

Career Overview

Napc Inc Woburn Ma, 1998 Present Senior Systems Engineer

  • Napc is a value added reseller serving major retail, advertising, packaging and graphic design clients.It designs, installs, supports users and maintains solutions including software, Linux, Macintosh,and Windows server systems, technical support, remote server administration, for companies with high availability, high bandwidth needs,

  • Worked closely with development department to deploy and document issues or bugs while troubleshooting and acting as liaison between department and end users for product development.

  • Oversaw training and managed day to day workload help desk team.

  • Oversaw sales/support vetting of hardware implementation for internal and external systems.

  • Installed and configured operating systems on Linux, Windows, Irix, Solaris, OSX, server based systems for use with web application services.

  • Integrated Linux, Solaris and Osx and with Active Directory. RAID, SANn, network backup/archiving solutions, automated archive/restore systems, archiving, disaster recovery, nix to Mac & Pc filesharing/Spooling Programs, Automatic shutdown procedures for Battery Backup/Failover devices.

  • Expert in AD/Linux integration as well as expert and trainer in system and network backups. Served as lead/point of contact for customer satisfaction at several major customers, including weekly ombudsman/CSR calls.

  • Key member of team responsible for supporting systems by Dell, HP, and IBM that were attached to enterprise storage systems by DotHill, Avnet, EMC, Compellent, NetApp and others, as well as tape libraries by Quantum, Rorke Data and Spectra Logic. Integrated systems with Microsoft Active Directory using Centrify, Dalim ES & Twist, Prinergy, Adobe Creative Suite, Xinet WebNative Suite, and NAPC Suite of workflow and design products.

  • Led strategic planning, consulting with executive management to determine infrastructure, server and software needs for data management and functional operations. Experienced with SOX compliance regulations.

  • Developed, installed, and monitored management information systems policies and controls to ensure data accuracy, security, and legal and regulatory compliance. Mentored and trained full-time/intern IT staff, managing processes, development, installation, implementation, and operation of information and functional systems.

  • Focused on being value added reseller of digital asset management systems to large advertising agencies at call center. Managed day-to-day running of internal information systems and was responsible for covering off-hour emergencies as majority of clients had 24/7 emergency contracts.

  • Responsible for platform administration, installing and administering Mac Design stations, accounting and admin PCs,

  • Spearheaded computer operation scheduling, backup, storage, and retrieval. Led mandatory security updates, patch management, image update procedures, policy updates, and enforcement such as antivirus.

  • Delivered network administration, service, and support as well as OS update process management and compliance reporting. Supported phone and multi-state VPN remotely and onsite across U.S. locations.

  • Designed and maintained phone systems on multiple platforms including 8X8, and Nortel Meridian systems.

ArtBNK LLC Portsmith NH  Director IT Services- Consulting position 2016 - Present

  • ArtBNK is an early stage Fintech SaaS company..  I provide IT Services to the US based home office

  • Oversaw Security Handbook Implementation and training for entire workforce.

  • Maintained Hardware and software backups Remotely

  • Configured and implemented Last-pass, Dashlane, Sophos for a multi-platform environment.

  • Vetted new technology purchases.

  • Handled IT needs.

Owner/Operator Brillig Motifs 1994-1999

  • Founder, owner, sales, & management

  • Provided phone and computer networking, lighting, construction, computer training, computer acquisition and general holistic computer advice.

  • Bid managed and implemented all jobs

  • Handled hiring and management of workforce

Education  & Training

  • Cambridge Rindge & Latin School, Cambridge, MA

  • University of Massachusetts, Boston, Roxbury, MA

  • Xinet WebNative Suite Training

  • Workfront Training

References available upon request

References available upon request

Have a proper offer available before you contact me.

I am not looking to consult, I am not looking for an hourly position.

I am not looking to relocate unless the money and opportunities are all "really there".